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  • How do I know my order has been confirmed?
    After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order.

  • How do I check my order status?
    We will ship your package within 1-2 days of receiving the order. We will mail you the tracking number of your consignment to your registered email address. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped. 

  • What payment methods does Emarkiz accept and is it safe to use my Credit Card Online at Emarkiz.com?
    We accept Visa and MasterCard and all your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure. Some cards may require authorization from the issuing bank. We accept Cash on Delivery too.

  • What if an item is out of stock?
    We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship or courier, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cash) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

  • Do you'll deliver products outside UAE?
    No, not yet but shall soon start this year. 

  • How do I track my order?
    To track the progress of your order, you can login to your account dashboard where you'll be able to view at what stage your order is in. Orders are generally dispatched from our location within 1 to 2 business days unless they are delays which is beyond our control where we will intimate accordingly via email.

    Should you have any concerns, you can always reach us on +971(0)55-7854534 (International Customers outside UAE) or send us an email on support@emarkiz.com or through the Contact form.

  • Is it mandatory to register before placing an order?
    You DO NOT need to Register to place an order with us. Address details would be taken at the time of confirmation of order.

  • How long will it take to receive my orders?
    For all areas serviced by reputed couriers, the delivery time would be within 2 to 3 business days after dispatch (business days exclude Fridays and other holidays). For other areas, the products will be shipped and may take 1 week depending on the location.

  • Can I ship different items in my order to different shipping addresses?
    We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

  • What happens if I am not available at the time of delivery?
    Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

  • What is your Return Policy?
    All products can be returned within 7 days of delivery for the following reasons: Damage/Dead on Arrival, Manufacturing defect/Expired Product and In-correct product. Please refer to Emarkiz.com Easy Returns Policy.

  • What options do I have while making payment?
    We accept payments by debit or credit cards.

  • Credit Cards & Debit Cards
    We accept VISA & MASTERCARD Credit Cards. International credit/debit card transactions are also accepted. 

  • You can also pay through Cash On Delivery (C-O-D)
    You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods.